IGNOU BEGS -186 Previous Year Question Paper Pdf Download : BEGS -186 Bussiness Communication Question Paper 2025
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BACHELOR OF ARTS (GENERAL)
(BAG)
Term-End Examination June, 2025
BEGS-186 : BUSINESS COMMUNICATION
Time : 3 Hours Maximum Marks : 100
Note : Answer all questions.
1. Read the following passage carefully and answer the questions given below it :
It is rare to find someone with good technical and communication skills. You can get far ahead of your colleagues if you combine the two early in your career. People will judge, evaluate, promote or block you based on your communication skills. Since habits form by
repeating both good and bad forms of communication, learn to observe great communicators and adapt their styles and
traits in written and verbal forms. The art of listening and learning from each interaction is another secret recipe. Develop the subconscious habit of listening to yourself as you speak and know when to pause.
Learning what not to say is probably more important than learning what to say. As your career develops, you will realise that the wise
speak less. Speak when you have value to add, else refrain. Poorly constructed e-mails with grammatical errors are acceptable between
friends but they should be seriously avoided while communicating formally with seniors. Avoid any communication in an emotional state when you might say things you will regret later. One unnecessary word uttered at the wrong time or place can ruin a relationship,
career or even your life such is the power of words. If such a thing happens, you should apologise immediately, else it may haunt you
for life.
Another problem to overcome is speaking too Nfast since our minds are working faster thanour speech, We are always inclined to speak fast.
This does not necessarily mean that the person hearing it will get it any faster. On the contrary, it is always the reverse. So, slow
down, think before you speak. “When I get ready to speak to people,” Abraham Lincoln said,
BEGS -186 Question Paper June 2025
“I spend two thirds of the time thinking what they want to hear and one third thinking what I want to say.” Add humour as it is also
essential. But realise that not all jokes are funny and observe certain boundaries. Never say anything that could off end. Remember you
are not a comedian who must offend as many people as you can to be witty.
(A) (i) Why is it necessary to have good communication skills ?
(ii) How can communication skills be developed ?
(iii) What according to the writer should be avoided while communicating ?
(iv) Why do you think you should be careful when you tend to be humourous ?
(v) Why is the art of listening in communication important ?
(B) Pick out words from the passage which mean the same as the following :
(i) Estimate
(ii) Quality
(iii) Speak
(iv) Trouble
(v) Essentially
(vi) Spoken
(C) What did you learn from the above passage ? Elaborate your views on it.
2. Write short notes on any two of the following. Give examples :
(i) Importance of non-verbal communication.
(ii) What is haptics ?
(iii) Importance of feedback.
(iv) Difference between formal communication and informal communication.
BEGS -186 Previous Year Question Paper 2025
3. (a) Fill in the blanks with the correct tense of verbs in the brackets :
Business communication is the communication that ………. (deal) with the promotion of a product. In this sense, a product may be anything a company or an organization ……………. (produce) including its services. It may also …………….. (include) the organisation itself. Business communication therefore ………. (mean) the passing of information from one end of a supply chain to another. This
………….. (display) that communication can also be between the consumer and producer. This work …………. (review) the role, effects and trends of business communication in a business environment. Employers and workers are ………….. (know) to benefit from top-notch communication skills. Effective communication skills ………. (bring) about good rapport by establishing familiarity.
The establishment of familiarity (develop) trust with clients and not …………… (forget) the rivals.
(b) Here are the answers to some questions.
Frame the questions using Wh-words :
When ………………
I secured the admission in 2010.
How ………………
I secured 90% marks in High School.
Where ……………
My college is in Southern part of the city.
When…………..
My classes will commence from next
month.
How …………..
I take the metro to reach the college.
(c) Complete the sentences with the correct comparative or superlative form of the adjectives in brackets :
India is the second …………… (large) country according to population. Telephone is the (quick) way to communicate these days.
The nights are ………….. (cool) than the days during winters.
The armchair is …………. (comfortable) than the old one.
The restaurant is ………… (busy) during the lunch hour
4. You have been selected for the Indian cricket team. Write a note to your friend about this achievement in about 250 words :
(i) Describe the selection process.
(ii) Outline your aspiration and struggle.
(iii) Discuss your equation with team members.
(iv) Talk about your experience of staying away from home.
5. Write a dialogue between a teacher and student discussing the importance of maintaining discipline in one’s life.
Read More : BCOS 183 Question Paper June 2025
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